- A **customer-facing AI interface** (chat page, Telegram bot, or email integration) where end-users can interact with the AI assistant.
- An **admin dashboard** to monitor, review, and override AI responses when necessary.
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Uploaded project documents and external resources are indexed in a knowledge base powered by vector embeddings (Postgres `pgvector` or external vector DB). This enables retrieval-augmented generation (RAG), ensuring AI responses are accurate and project-specific.
+
Uploaded project documents and external resources are indexed in a knowledge base powered by vector embeddings (Postgres `pgvector`). This enables retrieval-augmented generation (RAG), ensuring AI responses are accurate and project-specific.
The platform supports multiple AI connectors, enabling flexibility for businesses to choose the best model for their needs. Clients can seamlessly manage communication, while administrators maintain oversight and control over all conversations.
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The system is built on a Python backend (FastAPI), PostgreSQL database, and integrates with external APIs for AI, messaging, email, and storage services.
+
The system is built on a Go lang backend, PostgreSQL database, and integrates with external APIs for AI, messaging, email, and storage services.
- **Drive APIs** β Google Drive API (for fetching docs).
- **Authentication** β JWT or OAuth2 (multi-tenant).
@@ 479,16 477,13 @@
The platform is designed with scalability in mind, allowing integration of new features and channels to enhance client communication and management. Planned future improvements include:
## 1. Additional Communication Channels
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- **Meeting Integrations**
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- Integration with platforms like Zoom, Google Meet, and Microsoft Teams.
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- AI-powered meeting notes, summaries, and action items.
-
-
- **Phone Call Channels**
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- Integration with telephony services (e.g., Twilio, Vonage).
+
- **Channels**
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- Integration with email
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- Integration with telephony services.
- AI-powered call transcription, sentiment analysis, and automated follow-up responses.
## 2. Ticketing & Workflow Management
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- **Jira / Trello / Asana Integrations**
+
- **Jira Integrations**
- Automatic ticket creation from client queries.
- Linking AI conversations to tasks and workflows.
- Syncing client issues directly into project management tools.
@@ 509,11 504,6 @@
- Predictive analytics for identifying recurring issues or potential churn risks.
- Exportable insights for stakeholders.
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## 5. Enterprise Readiness
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- Multi-language support for global clients.
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- Role-based access control with fine-grained permissions.
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- Audit logging for compliance and security.
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## πΈ Scope of Demo 1
The first demo of **CommNet** establishes the **core multi-tenant communication foundation** and **essential management modules**.